Customer feedback
Reviews
Our reputation is built one move at a time. Here is what you can expect from us, and how your feedback shapes the way we work.
- Flat-rate written quotes
- Furniture disassembly included
- Licensed & fully insured
Earning Your Review
We would rather show you than tell you. Instead of filling this page with praise, we want to be clear about the standard we hold ourselves to on every job, and invite you to judge us by it.
After your move, we will ask how it went. Good or bad, we want to know, and we read every response.
What Customers Can Expect
A clear, written price
A flat-rate quote up front, so the number on moving day matches the number you agreed to. How flat-fee moving works.
A crew that shows up ready
On time, in uniform, with pads, wrap, tools and a plan for your building's access rules.
Protection for your home
Floors, doorways and banisters covered, and furniture wrapped before it leaves the room.
Straight communication
A coordinator you can reach before, during and after the move, with updates when timing changes.
Careful handling
Fragile items, art and specialty pieces packed and moved with the right materials. See white glove moving.
Follow-through
If something goes wrong, we own it and work to fix it through a clear claims process.
How We Ask for Feedback
- Step 1
Check-in on moving day
Your foreman walks through the new home with you before the crew leaves to confirm everything is placed and assembled as you wanted.
- Step 2
Follow-up after the move
Within a few days, we reach out to ask how your move went and whether anything needs attention.
- Step 3
An invitation to review
If you are happy with the move, we will ask you to share your experience publicly. If you are not, we want the chance to make it right first.
Where to Leave a Review
You can find MPs New York on Google and Yelp. Search for our name on either platform and leave an honest review of your experience. Detailed reviews that mention the type of move, the neighborhood and how the crew handled things are the most useful to other New Yorkers planning their own move.
We never pay for reviews, and we never offer discounts in exchange for positive ones.
What We Do With Your Feedback
We read all of it
Every review and survey response is read by our management team, not just filed away.
We share it with the crew
Praise goes straight to the people who earned it, and specific concerns are discussed with the team involved.
We fix what is broken
Recurring issues lead to changes in training, scheduling or how we communicate with customers.
We follow up
If your feedback points to a problem with your move, a coordinator contacts you to resolve it.
See for yourself
Get a free flat-rate quote and find out what a well-run move feels like.